1. Ordering & Payment
How do I place an order?
Ordering is simple!
- Browse our Shop and select your desired products.
- Click "Add to Cart" and proceed to checkout.
- Enter your shipping and payment details.
- Confirm your order, and you’ll receive a confirmation email.
What payment methods do you accept?
We accept all major credit and debit cards, including:
✔️ Visa
✔️ Mastercard
✔️ American Express
✔️ Discover
✔️ PayPal
✔️ Apple Pay
✔️ Google Pay
Can I modify or cancel my order after placing it?
Once an order is placed, it cannot be modified or canceled. Please double-check your items and shipping details before confirming your purchase.
Do you offer gift cards?
At this time, we do not offer gift cards, but stay tuned for future updates!
2. Shipping & Delivery
Where do you ship?
We currently ship within the United States. We do not offer international shipping at this time.
How long does shipping take?
Processing time: 2-4 business days
Shipping time:
- Standard Shipping: 5-10 business days
- Expedited Shipping: 2-4 business days (if available)
Shipping times may vary due to holidays, weather conditions, or carrier delays.
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can track your package using the carrier’s website.
What if my package is lost or delayed?
We are not responsible for lost, stolen, or delayed packages once they leave our warehouse. If your package is missing, please:
- Check your tracking link for updates.
- Contact the carrier directly to file a claim.
If the issue persists, please reach out to us, and we will assist as best as possible.
3. Returns, Refunds & Exchanges
What is your return policy?
Due to the personal use nature of our products, all sales are final. We do not accept returns, refunds, or exchanges for any reason.
What if I received a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery. Provide:
✔️ Your order number
✔️ Photos of the item and packaging
✔️ A description of the issue
We will review your claim and determine the appropriate action.
4. Product Information & Usage
Are your products all-natural?
Yes! Our products are made with high-quality natural ingredients, free from harmful chemicals and artificial additives.
Can I use your products if I have sensitive skin?
Our products are formulated with gentle, natural ingredients, but individual reactions may vary. Perform a patch test before use. If irritation occurs, discontinue use and consult a healthcare professional.
What if I have an allergic reaction?
We are not responsible for allergic reactions or skin sensitivities. We recommend reviewing product ingredients before purchasing.
5. Account & Rewards
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to:
✔️ Track orders easily
✔️ Save shipping details for faster checkout
✔️ Receive exclusive offers & updates
Do you have a rewards program?
Not yet, but stay connected for future loyalty rewards and special promotions!
6. Promotions & Discounts
Do you offer any first-time customer discounts?
Yes! Sign up for our email list and get 20% off your first order!
Can I use multiple discount codes?
Only one discount code can be applied per order.
Do you offer free shipping?
Yes! Orders over $100 qualify for free standard shipping.
7. Contact & Support
How can I contact customer support?
For any inquiries, please visit our Contact Us page.
What are your customer service hours?
Our support team is available Monday–Friday, 9 AM – 6 PM CST. We are closed on weekends and major holidays.
Still Have Questions?
If you couldn’t find the answer you were looking for, feel free to reach out to us. We’re happy to help!